Credit Card Charges FAQ

Frequently asked questions regarding claiming back credit card charges.

Why use this company to reclaim credit card charges?

As an individual you can go about recovering an unfair credit card charge claim on your own, or with help from t he Financial Ombudsman. However, this course of action can be very time consuming and frustrating as it requires a lot of patience and perseverance. Trying to collect all the necessary information can also be confusing.

This is where we can assist by taking responsibility over the matter and make it completely hassle free for you. We believe our extensive experience in making claims against financial institutions means we have a better chance of obtaining larger amounts of compensation for credit card charges than customers who decide to go it alone.

What do you claim back on my behalf?

We claim back all penalty charges plus any interest you have lost from the date the charges were debited. These include any ‘late payment’ or ‘over the limit’ charges, but not standard account fees.

Can I still reclaim a charge for exceeding my agreed overdraft limit or for missing a payment even though I was at fault?

Yes!

How long will the claims process take?

The claim process takes roughly 6 weeks.

Will reclaiming charges affect my credit rating?

No! B anks and credit card companies cannot make note of a reclaim on the individual’s credit reference files.

However, individual card companies may keep their own notes, labelling you as a ‘difficult customer'. This may impact any future applications you make to them.

How much does it cost to use your service?

Individuals using this service are charged only when all credit card charges and interest have been agreed and refunded. The fee is 20% + VAT of the amount paid to you.

Can I claim for credit card charges from more than six years ago?

No. You can only reclaim the last six years worth of charges, due to what's called the 'statute of limitations'.

Can I reclaim charges on old credit cards?

Yes. As long as the account was open within the past six years, and you have a record of the account number, or credit card number, we can claim any charges back that were debited from your account within the past six years.

Is there a limit to the amount I can claim?

No! You are allowed to claim back whatever is rightfully yours, no matter how much that is.

Will my existing or old credit card provider be in contact?

Your credit card provider shouldn’t contact you, as you will have given this company authority to act on your behalf. If they do send you letters concerning your claim then please forward them to this company.

Could they close my account?

It is highly unlikely and extremely rare for credit card companies to close the account of a customer who decides to reclaim any charges on their account. However there are some companies that may decide to take this action, so it is advisable to have another credit card ready before going ahead with your claim.

It is worth noting that you may be due even more compensation if you find your account has been closed while the card is still active.

Does the Bank Charges test case impact credit cards?

The OFT’s decision to introduce a Bank Charges test case has led to the Financial Services Authority (FSA) putting a hold on reclaiming unfair bank fees. However, this test case is specifically related to bank charges and does not apply to credit card claims.

Is my information safe with your company?

As a registered member of the I.C.O we take data protection seriously when it comes to our customer. Please read our Privacy Policy.

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